Privacy Policy

Last Revised: 1 Feb 2019

At Kïdo, we care about your privacy. We only collect and use your personal data as we might need it to deliver our services, websites and mobile applications (named hereon as “services”).

The personal data we collect includes information such as:

– Name
– Address
– Phone number
– Date of birth
– Email address
– Other data

With this privacy policy, we want to describe to you how and what data we collect, and how and why we use it. It also describes the options we offer for you to access, update or remove your personal data.

If you have any questions, please contact us at [email protected]. We actively monitor this inbox so that your email will be treated with the utmost care.

The information we collect:

The purpose to collect information is that we can provide the best possible experience for you.

A lot of the information is collected when you:

– Enrol or sign up to any of our services (ex.: billing information, name, address, credit card number);
– Ask for support from our customer services team (ex.: phone number);
– Complete our contact forms, request newsletters or other information (ex.: email);
– Participate in contests and surveys, apply for a job, or participate in other activities where we might require information about you.

In addition, we collect information when we deliver our services to you to ensure optimal performance. Since these methods of the collection might not be obvious to you, we want to explain in detail what they are and how they work:

Cookies and similar technologies on our websites and mobile applications enable us to track your behaviour, clicks, your device and more. We can track how you use and interact with our services. With these results, we are able to provide with more relevant offers, a better experience and ultimately to improve the performance of our services. We may also collect your location information via your IP address. For more details please refer to our Cookie Policy.

We automatically collect data when you use and interact with our services, including the metadata, log files and more. This information includes specific data about your interactions with different features such as content and links (incl. Third parties, such as social media plugins), IP address, browser type and settings, date and time these services were used, information about browser configuration and plugins, language preferences and many more. Some of this data might be used to determine your location.

We might receive additional data from other sources, such as publicly available databases or third parties from whom we purchased data. In these cases, we might combine this data with information we already have from you in order to update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that might be of interest for you.

How we use your information

We minimize the data we collect from you and limit its purpose to only that what we have been given permission, which is necessary to deliver the services you interact with or purchase, or as we are required by law. These include:

Delivering, enhancing and adjusting the services provided. We collect different data and information relating to your purchase, use and interaction with our services.

We use your information to:

– Enhance and optimize the operation and performance of our services (incl. websites and mobile apps);
– Identify and diagnose any problems, risks, errors and necessary enhancements;
– Detect and prevent fraud and abuse;
– Collect aggregate statistics about the use of our services;
– Understand and analyze how you use our services and what is most relevant to you.

Much of the data we collect is not linked to any personal data, but if it is, we treat it with the utmost care.

Sharing with third parties

From time to time we may share your personal data with trusted affiliated partners with our group, with third parties we have partnered with to allow you interact with us, and other trusted companies who provide services on our behalf such as:

– Processing credit card payments;
– Serving advertisements;
– Executing surveys or contests;
– Performing analysis of our services and customer demographics;
– Communicating with you and;
– Managing our customers.

Your data is only shared when absolutely necessary for any third party to execute services requested by us. These partners (and their partners) are subject to strict data processing terms and conditions. They are prohibited to use, share or retain your personal data for any other purpose than we contracted them for.

Our communication with you

We either contact you directly or via a third party that you have signed up or purchased from us.if necessary to make sure our services are getting delivered to you. In addition, we might contact you with offers for other products or services which we might find useful for you. You are not obliged to grant us consent to buy our products or services. These types of contacts include:

– Email
– SMS messages
– Phone calls
– Automated messages or phone calls

In case we collect data from you in cooperation with a third party, we will be transparent about who it is and what the partner will do with it. We also describe how you are able to choose the options you have regarding the usage and how the data is used.

If you believe that a third party has provided us with information about yourself and you would like it to be removed, please message us at [email protected].

Transfer of your personal data abroad

If you use our service in a country other than the country our servers are located, your communications with us will be transferred across international borders. In addition, once you start a call or message us, we may provide our service from one of our global locations, which could be different from the country you are currently in. In these cases, your information will always be handled according to this privacy policy.

Compliance with legal, regulatory and law enforcement requests

To enforce and comply with the law, we cooperate with different third parties, such as governments and law enforcement officials. We will disclose information to these third parties as we in our sole discretion believe would be necessary and appropriate to respond to legal cased and claims. We will protect our property and rights of our property, or the property and rights of our partners, or prevent or stop illegal or unethical activities. In case we are required to provide any information about you to third parties we will inform you as part of the legal process.

Website analytics

We use several website analytics tools provided by our partners, such as Google, to collect information about how you interact with our website and services, with details about visited pages, where you came from before, how much time spent on the website. We use this data to improve the user experience on our website. These tools add cookies in your browser in order to identify you as repeat user when you visit our website the next time.

These cookies can only be used by those service providers who provided them in the first place. The data we collect from these cookies might be transmitted and stored by our service partners in other countries than the country you reside in. The collection of information does not include personal data, such as name, address and billing information and will be used and shared by our partners in accordance with their own privacy policies.

We enable you to control the technology we use by managing your settings explained in our cookie policy or the cookie banners that are presented upon your first website visit, by contacting us, utilizing your browser settings or third-party tools.

Targeted advertising

We use targeted ads and interest-based ads to promote our services, which sometime might be based on our activities on our website, other websites and the services you are using. These ads might be presented as display banners while you are browsing, In addition, we partner with third parties to manage to advertise on our and other websites. Our partners might use different technologies such as cookies to collect information about your behaviour and interest in order to improve advertising effectiveness. If you wish to opt-out of interest-based advertising, please email us at [email protected]. Please note that you might continue to receive generic ads.

Third party websites

Our website and our mobile apps include links to third party websites and other partners. We cannot be responsible how these other providers work with this data, hence please make sure to read the privacy policy when you visit a website.

How to update or delete your information

In case you make a request to either update or delete your personal data, and this particular data is needed for the services you have used, we will honour your request only if it is not necessary to keep continuing using our services. We might also have to archive your information for legitimate business purposes, legal and contractual requirements.

How we secure, store and retain your information

We follow usual practices with accepted standards to store and protect the data we collect, during transmissions and during storage. We will use encryption where necessary.
We keep your personal data only for as long as we need for the services you requested, and afterwards for a variety of legitimate legal or business purposes. These retention periods might include:

– Mandated by law, agreement or other obligations in our business operations;
– To preserve, resolve and defend our legal and contractual rights;
– The need to maintain adequate and accurate business and financial records.

If any questions about the security, or retention of your personal data, please contact us at [email protected].

Do Not Track’ notifications

Some of the website browsers allow you to automatically notify websites you visit to not track you by using a “Do Not Track” signal. At this moment, there is no consensus among the industry as to what this means in the context. Similar to many other websites, we do not change our practices when we receive a “Do Not Track” signal from a browser. Please visit to find out more.

Age restrictions

Our products and services are only available for those over the age of 18. Our services and products are not targeted or designed under the age of 18. If you are aware of anyone using our service under the age of 18, please inform us.

Changes in our Privacy Policy

We reserve the right to change our privacy policy at any time. Once we change the privacy policy, we will publish these changes to this privacy policy and other places, so that you are well informed about the latest status. If we make more substantial changes, we will notify you on our website, by email at least 30 days prior to the implementation of the changes.

Data Protection Authority

If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the German Federal Commissioner for Data Protection and Freedom of Information (Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit), as noted below:

Husarenstraße 30 53117 Bonn, Germany Phone: +49 228 997799 0; +49 228 81995 0 Fax: +49 228 997799 550; +49 228 81995 550 Email: [email protected]

How to Contact Us

If any questions, complaints or concerns regarding our privacy policy please contact us at:

Email: [email protected]
By Mail: WeWork, 1 Primrose Street, London, EC2A 2EX
By Phone: +44 208 895 8468

We will respond to all enquiries within thirty (30) days.

Copyright © 2019 Kïdo. All Rights Reserved.